Internet Based Intelligent Hospital Appointment System

In today’s competitive service industry, the technology in service systems is used in a wide range of areas. The service companies are now providing service via internet or via other computer based systems in an increasing trend day by day. Expert systems are good examples of these applications. Today, expert systems are used in various fields such as design, planning, imaging, diagnosis, etc. For practical use, the expert systems are also used through internet. One of the most important service system institutions is the hospital. Increasing the service quality level in hospitals, internet based appointment systems are used in several hospitals in Turkey. There are also several internet based expert system applications today contributing the improvement of service levels in several industries. In this study, an internet based expert system is created that is used in outpatient department/polyclinic direction. The system architecture, algorithm and the role of such an expert system are discussed in this paper. With the help of internet based expert appointment system at hospitals, the queues in the hospitals decline, the number of consultations decreases, the patients and doctors save time and finally the customer satisfaction and quality level increases.